A3s Privacy Policy – How We Protect Your Information
This document explains how a3s collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Last Updated: January 2026
1. Information We Collect
When you register and use the a3s platform, we collect certain categories of information to ensure our services run smoothly and securely. The information collected includes:
- Account information: Full name, date of birth, email address, phone number, and username registered when you opened your account.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical information automatically transmitted when you access the platform.
- Payment information: Payment method details such as FPX or local e-wallets used for deposits in Malaysian Ringgit (RM). Full card numbers or banking passwords are never stored by a3s.
- Usage data: Platform activity records including games played, bets placed, access times, and transaction history.
- Cookies: Small data files stored on your device to help verify your session, remember your language preference, and analyse platform usage patterns.
We only collect information necessary for the purposes stated in this policy. Sensitive data such as passwords is stored in encrypted form and is not accessible to a3s staff.
2. How We Use Your Information
Information collected by a3s is used solely for the purposes outlined below and will not be used beyond the stated scope without your consent:
- Processing account registration and verifying user identity in accordance with platform compliance requirements.
- Processing deposits, withdrawals, and financial transactions in Malaysian Ringgit (RM / MYR).
- Sending account-related notifications such as login confirmations, VIP tier upgrades, and relevant bonus information.
- Providing effective customer support whenever you reach out to our team for assistance.
- Detecting and preventing fraud, account misuse, and activities that violate a3s's terms of service.
- Improving the user experience based on usage pattern analysis conducted in aggregate and without personal identification.
A3s does not use your information for third-party marketing without your consent. Any marketing communications sent by a3s will include an option to unsubscribe.
3. Cookies & Session Tracking
The a3s platform uses session cookies and persistent cookies to ensure a smooth and secure user experience. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a set period to retain your preferences.
The types of cookies we use include:
- Essential cookies: Required for core platform functions such as login and session authentication. The platform cannot function properly without these cookies.
- Analytics cookies: Collecting aggregated data on how users interact with the platform to help us improve site design and performance.
- Preference cookies: Saving personal preferences such as your chosen language and display settings.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain functions of the a3s platform, including the ability to log in securely.
4. Data Storage, Security & Sharing
Storage & Retention Period
Your account information and transaction records are retained for the duration your account remains active, plus any additional period required by legal compliance obligations or dispute resolution. Once your account is closed at your request, personal data no longer needed for legal purposes will be deleted within a reasonable timeframe.
Security Measures
A3s uses SSL encryption for all communication between your device and our servers. Passwords are stored using secure hashing methods. Access to users' personal data is restricted to staff who require it to carry out their service duties.
Third-Party Sharing
A3s does not sell or rent your personal information to any third party for commercial purposes. Information may only be shared in the following limited circumstances: payment service providers processing your RM transactions, legal authorities when required by court order, or technical partners bound by strict confidentiality agreements with a3s.
5. User Rights & How to Contact Us
Right to Access, Correction & Deletion
As an a3s user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time through customer support.
- Right to correction: If you find that the information we hold is inaccurate or out of date, you have the right to request an immediate correction.
- Right to deletion: You may request deletion of your personal data, subject to applicable legal retention requirements. Such requests will be processed within thirty (30) business days.
- Right to withdraw consent: You may withdraw your consent for certain uses of your data at any time, though this may affect your access to some platform features.
Privacy Policy Changes
A3s reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact Support
For any queries regarding your data privacy, please contact the a3s support team by email at [email protected]. We will endeavour to respond to all privacy enquiries within seven (7) business days. For other general enquiries, visit the frequently asked questions us.
Still Have Questions?
If you would like to know more about how a3s handles your data, or wish to exercise your privacy rights, contact us or check our FAQ for further information.