A3s & Responsible Gaming – Look After Yourself, Enjoy to the Fullest
Healthy entertainment starts with self-awareness. a3s is fully committed to ensuring every user can enjoy this platform safely, responsibly, and in control.
A3s's Commitment to Responsible Gaming
A3s believes that online entertainment should be a positive source of enjoyment, not a burden. Our platform is built with the awareness that every user has different limits when it comes to time, budget, and emotional capacity. As such, we provide a range of tools and guidance to help users play more mindfully and responsibly.
We do not support or encourage excessive use of our platform. a3s's primary goal is to ensure every gaming session remains an enjoyable and controlled form of entertainment — not a way to resolve financial problems or emotional stress. If you or someone you know shows signs of addiction, we encourage you to seek help immediately.
Recognise the Signs of At-Risk Behaviour
Identifying problems early is the most important step in protecting yourself. Here are some warning signs to watch out for:
- Borrowing money to keep playing.
- Exceeding a set budget.
- Treating gambling as a source of income.
- Feeling restless or irritable when not playing.
- Hiding gaming activity from family.
- Continuing to play despite consecutive losses.
- Neglecting work or family responsibilities.
- Losing track of time while playing.
- Consistently playing longer than planned.
- Constantly thinking about how to get money to play.
- Believing a big win will solve all your problems.
- Trying to "chase" losses with bigger bets.
How to Set Limits & Self-Control Tools
A3s provides several self-control tools that you can activate through your account settings or by contacting our support team. These tools are designed to help you stay in control without taking the fun out of playing.
Set a maximum deposit amount in MYR (RM) per day, week, or month. Once the limit is reached, further deposits will not be processed until the next period.
Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to access any games on your account, giving you space to step back and reflect.
If you feel you need a longer break, you can apply for self-exclusion for a period of six months or more. Your account will be fully suspended for the duration of that period.
To activate any of the above tools, please contact the a3s support team at [email protected]. Requests will be processed within one (1) business day.
Underage Protection
The a3s platform is strictly for users aged 18 and above. We take our responsibility to prevent underage access seriously. Some of the measures we have in place include:
- Age verification during the new account registration process.
- The right to request identification documents to verify a user's age at any time.
- Immediate account closure if the account holder is found to be under 18 years of age.
If you are a parent or guardian concerned about your child's access to online gaming platforms, we recommend installing parental control software on shared devices and ensuring your account login details are kept away from minors.
Maintain Life Balance & Seek Help When Needed
Online gaming should be a small part of your life – not take it over entirely. a3s encourages all users to maintain a healthy balance between entertainment and daily responsibilities.
Here are some simple tips for playing more responsibly:
- Set a clear gaming budget and stick to it — no exceptions.
- Only play with disposable money that is not needed for essential expenses.
- Never play when you are stressed, feeling down, or under the influence of alcohol.
- Take regular breaks and make time for other activities you enjoy.
- Talk openly with family or friends about your gaming activity.
If you feel that gaming is starting to have a negative impact on your life, do not hesitate to seek professional help. You may contact Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia) or consult a registered counsellor in Malaysia for the support you need. You may also refer to frequently asked questions us for more information on self-control options.
Play Smart, Play in Peace
Your wellbeing is our responsibility. If you need assistance or more information about responsible gaming at a3s, our support team is available anytime.